MiSaanjh · Returns & Refunds
Returns, Exchanges & Refunds
We want every MiSaanjh piece to reach you in perfect condition and feel right from the first wear.
Please review the following guidelines before placing a return or exchange request.
Order Cancellations
Orders can be cancelled only before they have been shipped.
Once an order has been dispatched, it cannot be cancelled and may only be returned according to the return policy below.
Returns
Eligible clothing products may be returned within 48 hours of delivery.
Return requests must be raised within this period. Requests submitted after 48 hours may not be accepted.
Products must be unused, unworn and unwashed, with all original tags, labels and packaging intact.
Items showing signs of wear, washing, alteration, damage or use may not be accepted.
Once your return is received and passes our quality inspection, the eligible refund will be processed
to your original payment method after the applicable logistics fee is deducted.
Return Charges
A logistics fee is deducted from refunds to cover the costs associated with reverse shipping and,
where applicable, the original shipping cost absorbed by MiSaanjh.
Orders below ₹2,500
A flat ₹200 return fee will be deducted from the eligible refund amount.
The original shipping charge paid by the customer is non-refundable.
Orders of ₹2,500 and above
Orders above ₹2,500 qualify for free shipping. For returns from these orders,
a flat ₹400 logistics fee will be deducted from the eligible refund.
This accounts for the ₹200 original shipping cost absorbed by MiSaanjh and ₹200 reverse shipping cost.
Example: If a ₹5,500 order qualifies for free shipping and is returned,
₹400 will be deducted and ₹5,100 will be refunded after the returned product passes inspection.
Size Exchanges
Size exchanges can be requested within 7 days of delivery.
- Your first size exchange is complimentary.
- The replacement size is subject to availability.
- For a second or subsequent exchange request, a flat ₹200 logistics fee will apply.
- The product must be unused, unworn and unwashed, with all original tags and packaging intact.
Size exchanges are subject to product availability. If the requested size is unavailable,
a return may be processed according to the applicable return and refund terms.
Damaged, Defective or Incorrect Products
If you receive a product that is damaged, defective or different from what you ordered,
please contact us within 48 hours of delivery.
Please share clear photographs and/or videos of the product and packaging when contacting us.
Our team will review the issue and, where the claim is verified, arrange an appropriate replacement,
exchange or refund.
No return or logistics fee will be deducted for verified damaged, defective or incorrect products.
Shipping Charges
MiSaanjh offers free shipping on orders of ₹2,500 and above.
Orders below ₹2,500 are subject to a flat shipping charge of ₹200.
Shipping charges paid on eligible orders are non-refundable when a customer-initiated return is processed.
For orders eligible for free shipping, the ₹400 return logistics deduction accounts for both
the original shipping cost absorbed by MiSaanjh and the reverse shipping cost.
Return to Origin (RTO) & Refused Deliveries
An order may be classified as Return to Origin (RTO) if it is refused, rejected or repeatedly unavailable
for delivery by the customer.
A flat ₹300 RTO charge will apply to orders returned to us due to customer refusal,
non-acceptance or unsuccessful delivery attempts attributable to the customer on prepaid orders.
If a customer has made a partial payment and subsequently refuses to accept the order,
the amount already paid will not be refunded, as it will be adjusted against shipping,
handling and RTO-related costs.
This provision does not affect remedies available where the product received is damaged,
defective, incorrect or otherwise covered by applicable consumer protection law.
Refunds
Once a returned product has been received and successfully passes our quality inspection,
the eligible refund will be initiated to the original payment method.
- Orders below ₹2,500: ₹200 return fee is deducted.
- Orders of ₹2,500 and above: ₹400 logistics fee is deducted.
- Original shipping charges paid by the customer are non-refundable.
- Verified damaged, defective or incorrect products are not subject to return logistics deductions.
Refund processing times may vary depending on the payment method, bank or payment provider.
Once initiated by MiSaanjh, the final crediting time is determined by the respective payment provider.
Non-Returnable Products
For hygiene and safety reasons, the following products are non-returnable and non-exchangeable
unless they arrive damaged, defective or incorrect:
- Tea and other consumable products
- Candles
- Sleep balms
- Solid perfumes and fragrance products
- Any product specifically marked as non-returnable on its product page
Sale & Final Sale Products
Products marked as Final Sale are not eligible for return or refund.
Size exchanges may be offered where specifically mentioned on the product page and subject to availability.
Promotional or sale products may have additional return or exchange conditions.
Please review the terms displayed at the time of purchase.
Quality Inspection
All returned products undergo a quality inspection before a refund or exchange is approved.
Products must be returned in their original condition, including all tags, labels and packaging.
MiSaanjh reserves the right to decline a return or exchange if the product shows signs of use,
washing, alteration, damage or wear beyond what is reasonably required to inspect the product.
How to Request a Return or Exchange
To initiate a return or exchange, please contact our team within the applicable return or exchange window
with your order number and the reason for your request.
