Refund policy
🌿 Returns & Refund Policy
Return Window
We offer a 7-day return window from the date you receive your order. Return requests must be raised within this period to be eligible.
Eligibility for Returns
To qualify for a return, items must be:
-
Unworn and unused
-
In original condition and packaging
-
With all tags intact
-
Accompanied by proof of purchase
Returns that do not meet these conditions will not be accepted.
How to Start a Return
To initiate a return, please contact us at hello@misaanjh.com with your order details.
If your return is approved, we will share:
-
Return instructions
-
Return address: [INSERT RETURN ADDRESS]
Items sent without prior approval will not be accepted.
Damages, Incorrect Items & Unboxing Video
Please inspect your order upon delivery and record an unboxing video at the time of opening the parcel. This is mandatory for all claims.
If you receive a defective, damaged, or incorrect item, contact us immediately with your order details and unboxing video so we can review and resolve the issue promptly.
Non-Returnable Items
The following items are non-returnable:
-
Ritual products (including tea, candles, balms, and perfumes)
-
Sale items
-
Gift cards
However, if ritual products are received in a damaged condition, they are eligible for exchange after verification.
Exchanges
The fastest way to receive a different item is to place a new order after your return is approved.
Refunds
Once your return is received and inspected, we will notify you of the approval status.
If approved, refunds will be processed to your original payment method within 10 business days.
Depending on your payment provider, additional processing time may apply.
If more than 15 business days pass after approval, please contact us at hello@misaanjh.com.